Frequently Asked Questions
You want the best solution for your technology needs. We want to make sure you feel safe and supported by us as we work together to solve your trickiest challenges.
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Tips and Tricks for Protecting Yourself During Remote Support
Stay safe online! These tips and tricks can help ensure your privacy during remote support sessions.
- Close any windows with sensitive information before sharing your screen. Because the tech will be able to see all open windows on your screen, it is best to close any windows that have information you would rather not share. This includes things like password info documents or applications, browser windows with sensitive or private content, or financial information.
- Use the “Pause/Break” function if you need to look at sensitive documents. If you use a password application or document to track passwords and need to consult it during the session, you can use the “Pause/Break” button to stop screen sharing temporarily.
- Make sure you know how to exit the session. As you begin the session, ask your technician to explain how to end the session whenever you want.